Canada's Annual Consular Data Report – 2023 to 2024

ISSN 2819-3148

Introduction

Year after year, Canadians continue to travel outside of Canada for holidays, to visit friends and family, and for business, amongst other reasons. The Government of Canada provides safe travel information and advice to help Canadians make informed travel decisions and to help them if they face issues abroad.

Canada also provides and regularly updates destination-specific Travel Advice and Advisories as well as important travel health, safety and consular services information on Travel.gc.ca. The information online is promoted to Canadians on social media, through media and advertising, and at events across Canada.

The Canadian Consular Services Charter outlines what Canada's consular officials can do to help Canadians abroad, such as:

• helping them replace a passport;
• communicating with their loved ones in an emergency; or
• advocating for fair treatment if they are detained.

It also explains situations where there may be limits to our services and what Canadians can do if they need help while outside Canada.  

This report provides an overview of the consular services and emergency assistance provided by the Government of Canada to Canadians who faced difficulties while travelling or living abroad in the 2023 to 2024 fiscal year (April 1, 2023, to March 31, 2024). While it may not be possible to know of every incident involving Canadians abroad, this report captures cases that were opened when a Canadian reached out to Global Affairs Canada or its offices outside Canada for help.

During the 2023 to 2024 fiscal year, Canadian officials provided consular assistance in 6,934 cases and provided 188,472 new travel documents to Canadian travellers abroad. Over this same period, the 24/7 Emergency Watch and Response Centre in Ottawa responded to a total of 242,319 enquiries from Canadian travellers or their loved ones. Canada also facilitated assisted departures for more than 3,800 Canadians, permanent residents, and their immediate family members during international emergencies in Sudan, the Middle East, and Haiti.

Where and why Canadians travelled in 2023 to 2024

Canadians continue to be avid international travellers, with Canadians over 18 years old making almost 38 million visits outside of Canada in the 2023 to 2024 fiscal year. The top 9 destinations for Canadians travelling abroad were:

Source: Statistics Canada, National Travel Survey April 1, 2023, to March 31, 2024, Reproduced and distributed on an "as is" basis with the permission of Statistics Canada.

Given the geographic proximity, the United States was by far the top destination, with more than 25 million visits during this period. Canadians travelled to the United States for a variety of purposes, including:  

Source: Statistics Canada, National Travel Survey April 1, 2023, to March 31, 2024, Reproduced and distributed on an "as is" basis with the permission of Statistics Canada.

Other destinations that were popular with Canadians during this period are Portugal, Costa Rica, and Japan.

Consular assistance: helping Canadians abroad

Canada closely monitors safety and security conditions in foreign countries, 24 hours a day, 7 days a week. Before Canadians travel outside of Canada, we strongly recommend that they:

1. Read up: Consult the Government of Canada's official travel advice and advisories for destinations around the world. Canada has 230 destination-specific travel advice and advisory web pages providing up-to-date information for Canadians who are planning or undertaking travel abroad.
2. Register: Sign up for the Registration of Canadians Abroad service, which allows us to contact travellers in case of an emergency at their destination or an emergency at home.
3. Reach us: Save the location and contact information for the Canadian embassy or consulate closest to their destination so that they can reach us if they need emergency assistance.

Canada's consular points of service

There are close to 260 locations in more than 170 countries around the world where Canadians can get help. These include:

• 155 locations with a Canadian head of mission, such as embassies and consulates.
• 90 locations with honorary consuls, who act as local representatives.
• 14 locations where Canada has consular sharing agreements with countries like Australia and Sweden. 

Consular services can vary by location and type of mission. It's important for Canadians to understand that consular officials may be limited in the services that they can provide. A natural disaster, violent conflict, political unrest, or the laws and regulations in other countries, can impact how they can help.

Text version - Consular points of service map

• Embassies: 83
• High commissions: 23
• Offices: 5
• Representative offices: 2
• Multilateral missions: 1
• Consulates general: 26
• Consulates: 8
• Consular agencies: 6
• Honorary Consul: 90
• Agreement with Australia: 13
• Agreement with Sweden: 1
• Suspended operations: 4

Consular points of service map
as of March 31, 2025

City	Country or territory	Designation
Pyongyang	North Korea	Agreement with Sweden
Apia	Samoa	Agreement with Australia
Denpasar	Indonesia	Agreement with Australia
Dili	Timor-Leste	Agreement with Australia
Honiara	Solomon Islands	Agreement with Australia
Honolulu	United States	Agreement with Australia
Nauru	Nauru	Agreement with Australia
Noumea	New Caledonia	Agreement with Australia
Nuku'alofa	Tonga	Agreement with Australia
Papeete	French Polynesia (French Republic)	Agreement with Australia
Pohnpei	Micronesia	Agreement with Australia
Port Moresby	Papua New Guinea	Agreement with Australia
Port Vila	Vanuatu	Agreement with Australia
Tarawa	Kiribati	Agreement with Australia
Acapulco	Mexico	Consular Agency
Cabo San Lucas	Mexico	Consular Agency
Cancun	Mexico	Consular Agency
Mazatlan	Mexico	Consular Agency
Playa del Carmen	Mexico	Consular Agency
Puerto Vallarta	Mexico	Consular Agency
Abidjan	Côte d'Ivoire	Embassy
Abu Dhabi	United Arab Emirates	Embassy
Addis Ababa	Ethiopia	Embassy
Algiers	Algeria	Embassy
Amman	Jordan	Embassy
Ankara	Türkiye	Embassy
Astana	Kazakhstan	Embassy
Athens	Greece	Embassy
Baghdad	Iraq	Embassy
Bamako	Mali	Embassy
Bangkok	Thailand	Embassy
Beijing	China	Embassy
Beirut	Lebanon	Embassy
Belgrade	Serbia	Embassy
Berlin	Germany	Embassy
Bern	Switzerland	Embassy
Bogota	Colombia	Embassy
Brasilia	Brazil	Embassy
Bratislava	Slovakia	Embassy
Brussels	Belgium	Embassy
Bucharest	Romania	Embassy
Budapest	Hungary	Embassy
Buenos Aires	Argentina	Embassy
Cairo	Egypt	Embassy
Caracas	Venezuela	Embassy
Copenhagen	Denmark	Embassy
Dakar	Senegal	Embassy
Doha	Qatar	Embassy
Dublin	Ireland	Embassy
Guatemala City	Guatemala	Embassy
Hague, The	Netherlands	Embassy
Hanoi	Vietnam	Embassy
Harare	Zimbabwe	Embassy
Havana	Cuba	Embassy
Helsinki	Finland	Embassy
Jakarta	Indonesia	Embassy
Juba	South Sudan	Embassy
Kabul	Afghanistan	Embassy
Khartoum	Sudan	Embassy
Kinshasa	Democratic Republic of Congo	Embassy
Kuwait City	Kuwait	Embassy
Kyiv	Ukraine	Embassy
Lima	Peru	Embassy
Lisbon	Portugal	Embassy
Madrid	Spain	Embassy
Manila	Philippines	Embassy
Mexico City	Mexico	Embassy
Montevideo	Uruguay	Embassy
Moscow	Russia	Embassy
Oslo	Norway	Embassy
Ouagadougou	Burkina Faso	Embassy
Panama City	Panama	Embassy
Paris	France	Embassy
Phnom Penh	Cambodia	Embassy
Port-au-Prince	Haiti	Embassy
Prague	Czechia	Embassy
Quito	Ecuador	Embassy
Rabat	Morocco	Embassy
Reykjavik	Iceland	Embassy
Riga	Latvia	Embassy
Riyadh	Saudi Arabia	Embassy
Rome	Italy	Embassy
San José	Costa Rica	Embassy
San Salvador	El Salvador	Embassy
Santiago	Chile	Embassy
Santo Domingo	Dominican Republic	Embassy
Seoul	Republic of Korea	Embassy
Stockholm	Sweden	Embassy
Tallinn	Estonia	Embassy
Tel Aviv	Israel	Embassy
Tokyo	Japan	Embassy
Tripoli	Libya	Embassy
Tunis	Tunisia	Embassy
Ulaanbaatar	Mongolia	Embassy
Vatican	Vatican City State	Embassy
Vienna	Austria	Embassy
Vientiane	Laos	Embassy
Vilnius	Lithuania	Embassy
Warsaw	Poland	Embassy
Washington, DC	United States	Embassy
Yangon	Myanmar	Embassy
Yerevan	Armenia	Embassy
Zagreb	Croatia	Embassy
Damascus	Syria	Embassy
Ramallah	West Bank and Gaza	Representative Office
Taipei	Taiwan	Representative Office
Cotonou	Benin	Program Office of the Embassy
La Paz	Bolivia	Program Office of the Embassy
Managua	Nicaragua	Program Office of the Embassy
Tegucigalpa	Honduras	Program Office of the Embassy
Lusaka	Zambia	Program Office of the High Commission
Antananarivo	Madagascar	Honorary Consul
Saint-Johns	Antigua and Barbuda	Honorary Consul
Antofagasta	Chile	Honorary Consul
Asmara	Eritrea	Honorary Consul
Asunción	Paraguay	Honorary Consul
Bangui	Central African Republic	Honorary Consul
Belfast	United Kingdom	Honorary Consul
Belize City	Belize	Honorary Consul
Bishkek	Kyrgyzstan	Honorary Consul
Bujumbura	Burundi	Honorary Consul
Busan	Republic of Korea	Honorary Consul
Cape Town	South Africa	Honorary Consul
Cardiff	United Kingdom	Honorary Consul
Cartagena	Colombia	Honorary Consul
Castries	Saint Lucia	Honorary Consul
Cebu	Philippines	Honorary Consul
Chiang Mai	Thailand	Honorary Consul
Conakry	Guinea	Honorary Consul
Concepción	Chile	Honorary Consul
Willemstad	Curaçao	Honorary Consul
Djibouti	Djibouti	Honorary Consul
Douala	Cameroon	Honorary Consul
Edinburgh	United Kingdom	Honorary Consul
Faro	Portugal	Honorary Consul
Flanders	Belgium	Honorary Consul
Fukuoka	Japan	Honorary Consul
Gaborone	Botswana	Honorary Consul
George Town	Cayman Islands	Honorary Consul
Göteborg	Sweden	Honorary Consul
Guardalavaca	Cuba	Honorary Consul
Guayaquil	Ecuador	Honorary Consul
Hamilton	Bermuda	Honorary Consul
Hiroshima	Japan	Honorary Consul
Jeddah	Saudi Arabia	Honorary Consul
Kampala	Uganda	Honorary Consul
Kathmandu	Nepal	Honorary Consul
Lahore	Pakistan	Honorary Consul
Libreville	Gabon	Honorary Consul
Ljubljana	Slovenia	Honorary Consul
Luanda	Angola	Honorary Consul
Luxembourg	Luxembourg	Honorary Consul
Lviv	Ukraine	Honorary Consul
Lyon	France	Honorary Consul
Málaga	Spain	Honorary Consul
Manama	Bahrain	Honorary Consul
Monaco	Monaco	Honorary Consul
Montego Bay	Jamaica	Honorary Consul
Muscat	Oman	Honorary Consul
Nassau	Bahamas (The)	Honorary Consul
N'Djamena	Chad	Honorary Consul
Niamey	Niger	Honorary Consul
Nice	France	Honorary Consul
Nicosia	Cyprus	Honorary Consul
Nouakchott	Mauritania	Honorary Consul
Nuuk	Greenland	Honorary Consul
Osaka	Japan	Honorary Consul
Paramaribo	Suriname	Honorary Consul
Penang	Malaysia	Honorary Consul
Phuket	Thailand	Honorary Consul
Point-a-Pitre	Guadeloupe	Honorary Consul
Ponta Delgada	Portugal	Honorary Consul
Port Harcourt	Nigeria	Honorary Consul
Port Louis	Mauritius	Honorary Consul
Providenciales	Turks and Caicos Islands	Honorary Consul
Puerto Plata	Dominican Republic	Honorary Consul
Saint Pierre	Saint Pierre and Miquelon (French Republic)	Honorary Consul
San Juan	Puerto Rico	Honorary Consul
Sanaa	Yemen	Honorary Consul
Sapporo	Japan	Honorary Consul
Sint Maarten	Saint Martin (French Republic)	Honorary Consul
Skopje	North Macedonia	Honorary Consul
Sofia	Bulgaria	Honorary Consul
Stavanger	Norway	Honorary Consul
Stuttgart	Germany	Honorary Consul
Suva	Fiji	Honorary Consul
Tashkent	Uzbekistan	Honorary Consul
Tbilisi	Georgia	Honorary Consul
Thessaloniki	Greece	Honorary Consul
Tijuana	Mexico	Honorary Consul
Tirana	Albania	Honorary Consul
Toulouse	France	Honorary Consul
Valletta	Malta	Honorary Consul
Varadero	Cuba	Honorary Consul
Vladivostok	Russia	Honorary Consul
Windhoek	Namibia	Honorary Consul
Timphu	Bhutan	Honorary Consul
Freetown	Sierra Leone	Honorary Consul
Siem Reap	Cambodia	Honorary Consul
Sarajevo	Bosnia & Herzegovina	Honorary Consul
Lilongwe	Malawi	Honorary Consul
Auckland	New Zealand	Consulate
Barcelona	Spain	Consulate
Dusseldorf	Germany	Consulate
Guadalajara	Mexico	Consulate
Milan	Italy	Consulate
Munich	Germany	Consulate
Nagoya	Japan	Consulate
Punta Cana	Dominican Republic	Consulate
Atlanta	United States	Consulate General
Bengaluru	India	Consulate General
Boston	United States	Consulate General
Chandigarh	India	Consulate General
Chicago	United States	Consulate General
Chongqing	China	Consulate General
Dallas	United States	Consulate General
Denver	United States	Consulate General
Detroit	United States	Consulate General
Dubai	United Arab Emirates	Consulate General
Guangzhou	China	Consulate General
Ho Chi Minh City	Vietnam	Consulate General
Hong Kong	China	Consulate General
Istanbul	Türkiye	Consulate General
Los Angeles	United States	Consulate General
Miami	United States	Consulate General
Minneapolis	United States	Consulate General
Monterrey	Mexico	Consulate General
Mumbai	India	Consulate General
New York	United States	Consulate General
Rio de Janeiro	Brazil	Consulate General
San Francisco	United States	Consulate General
Sao Paulo	Brazil	Consulate General
Seattle	United States	Consulate General
Shanghai	China	Consulate General
Sydney	Australia	Consulate General
Abuja	Nigeria	High Commission
Accra	Ghana	High Commission
Bandar Seri Begawan	Brunei	High Commission
Bridgetown	Barbados	High Commission
Canberra	Australia	High Commission
Colombo	Sri Lanka	High Commission
Dar es Salaam	Tanzania	High Commission
Dhaka	Bangladesh	High Commission
Georgetown	Guyana	High Commission
Islamabad	Pakistan	High Commission
Kigali	Rwanda	High Commission
Kingston	Jamaica	High Commission
Kuala Lumpur	Malaysia	High Commission
London	United Kingdom	High Commission
Maputo	Mozambique	High Commission
Nairobi	Kenya	High Commission
New Delhi	India	High Commission
Port of Spain	Trinidad and Tobago	High Commission
Pretoria	South Africa	High Commission
Singapore	Singapore	High Commission
Wellington	New Zealand	High Commission
Yaoundé	Cameroon	High Commission
Lagos	Nigeria	Deputy High Commission
Geneva PERM	Switzerland	Permanent Mission

Canadians can access consular services 24 hours a day, 7 days a week. Outside of local business hours, Canadians in need of emergency consular assistance can contact Global Affairs Canada's Emergency Watch and Response Centre:

• by calling +1 613 996 8885
• by text message at +1 613-686-3658
• via WhatsApp at +1 613-909-8881
• by email at sos@international.gc.ca

During the 2023 to 2024 fiscal year, the Emergency Watch and Response Centre responded to:

• 84,455 calls
• 123,654 emails
• 19,515 live chats
• 14,695 SMS, WhatsApp, Telegram*, and Signal* messages

Over the same period, Global Affairs Canada also sent 277 messages to those registered via the free Registration of Canadians Abroad. These messages can provide key information regarding emergencies at their destination or regarding a personal emergency at home.

*Global Affairs Canada is no longer active on Telegram or Signal

Types of consular services

Canada's consular officials can provide a range of services, from routine tasks such as replacing a passport or helping Canadians vote from abroad, to complex consular cases like dealing with an unexpected death or arrest, to assisting Canadians during a crisis event.

Before travelling, Canadians should read the consular charter to understand what we can and can't do to help Canadians outside of Canada.

Passports

Passport-related consular services continue to be the top request received by Canadian officials working in our offices abroad. They can help Canadians replace a lost, stolen, damaged or expired Canadian passport, and take applications for new ones.  

In the 2023 to 2024 fiscal year, 11,433 passport related cases were opened, with 4,937 reported lost and another 6,496 reported stolen. The Government of Canada issued 1,856 emergency travel documents, 10,766 temporary passports and 175,850 new passports to support Canadians travelling or living outside Canada.

The top 5 destinations for lost and stolen passports were:

Text version - Top destinations for lost/stolen passports 2023-2024

Top destinations for lost/stolen passports 2023-2024

Destination	Passport services
United States	2,124
Italy	963
Spain	941
France	824
United Kingdom	773

What you should know:

• Make sure you always keep your passport safe, especially while travelling.
• Don't leave your passport unattended, unless you have access to a secure location, like a safe, to store it.
• Reduce the risk of damage to your passport by keeping it in a waterproof bag or case and storing it in a cool dry place.
• Don't travel with a damaged passport, or one that you reported as lost or stolen and then later found. Learn what to do if your passport is lost, stolen or damaged.

Consular cases

Sometimes, things don't go as planned for Canadians travelling or living abroad, and they may find themselves in difficult situations. When this happens, we can help Canadians by opening a consular case and working with them, their family and friends, and local officials and organizations to help resolve or mitigate the situation.

Every case is unique, and the level of service may vary depending on factors like the laws and regulations in other countries and the vulnerability of the Canadian.

During the 2023 to 2024 fiscal year, Global Affairs Canada opened 6,934 consular cases for Canadians abroad. Deaths, arrests and detentions, and cases related to accidents and medical assistance made up the top 3 types of consular cases.

Text version - Types of consular cases 2023-2024

Types of consular cases 2023-2024

Rank	Service category	Number of cases
1	Death	1,503
2	Arrest and Detention	1,384
3	Accident and Medical Assistance	1,069
4	Well-being and Whereabouts	746
5	Children and Family	642
6	Victim of Crime (excluding theft cases)	297

What you should know: Before travelling, make sure you know how to find the Government of Canada office nearest to your destination and understand the services it can and can't provide.

• Consult the "Need Help?" section of your destination's travel advice and advisory page.
• Refer to our directory for embassies and consulates by destination.
• Check out the Canadian Consular Services Charter to see how Canadian officials can help.

Top 10 destinations for consular cases

During the 2023 to 2024 fiscal year, the United States, the top destination for Canadian travellers, was the location with the most consular cases. It was followed by Mexico, Canada's second most popular travel destination.

Text version - Top destinations for consular cases 2023-2024

Top destinations for consular cases 2023-2024

Country	Number of new cases opened
United States	739
Mexico	696
Dominican Republic	284
Cuba	248
Thailand	214
China	198
United Kingdom	195
Philippines	192
Italy	128
Japan	126

Top 5 destinations by type of consular case

We help Canadians travelling or living outside Canada with a wide range of situations, including lost or stolen passports, death of a loved one, arrest and detention, or injury. Each case is different, and the type and extent of consular services we can provide depends on the situation and location.

Death abroad

In the 2023 to 2024 fiscal year, approximately 1,500 Canadian deaths abroad were reported to Global Affairs Canada. Most of these deaths (1,049) were due to natural causes. Other causes of death were accidental, such as drowning or transport accidents, and suicide.

What you should know: When a Canadian dies overseas, regardless of the cause, Canadian officials can provide advice and information to their loved ones on how to contact the appropriate authorities. They can also help find a funeral home familiar with international funeral arrangements and support the repatriation of the body to Canada.

• Be sure to get comprehensive travel health insurance so that you are covered in case of illness or death abroad.
• Consult our information about what to do if you are the next of kin or representative of a Canadian who has died outside Canada.

Arrest and detention

Cases involving a detained Canadian occur all over the world. During the 2023 to 2024 fiscal year, we managed more than 1,380 cases related to a Canadian arrested or detained outside Canada. This was a 20% increase over the previous fiscal year, with the United Kingdom replacing the United Arab Emirates in the top 5 destinations.

What you should know: You are responsible for knowing and following the laws of your destination. If you are arrested, you are subject to the criminal justice system in that country.

Consular officials can't arrange release from prison but can provide detained Canadians with a range of services. These services vary from case to case and from country to country, such as providing a list of local lawyers or contacting loved ones on their behalf.

Consult our guide for Canadians detained abroad for more information.

Accident and medical assistance

Accidents and illness can happen anywhere. In the 2023 to 2024 fiscal year, there were 1,069 consular cases related to accidents and medical assistance, which can include providing information on medical facilities and contacting relatives. More than a third of these cases occurred in the top international destinations for Canadians.

What you should know: Consular officials can provide you with a list of hospitals and can help with a medical evacuation and safe transfer, including by liaising with service providers. They can't pay hospital or medical bills, or for a medical evacuation, or an air ambulance.

• Be sure to buy comprehensive travel insurance. Read the fine print to understand what your insurance covers.
• If you plan to take part in adventure travel activities while abroad, read up on the potential risks and our advice on insurance and how to stay safe.  
• Check out our information about travel health and safety outside Canada.

Well-being and whereabouts

Enquiries often arise when a family member or friend becomes concerned that a loved one has not been in contact during their travels. In the 2023 to 2024 fiscal year, we opened 746 cases related to persons who were missing or who had had limited contact with family or friends back in Canada, a 12% increase from the previous year.

Mexico, the second most popular travel destination for Canadians, was the top country for this type of consular case for the third year in a row.

What you should know: Canadian officials can try to get in touch with the traveller and pass on the contact details of those looking for them. They can also provide advice to families but may be unable to reveal the whereabouts of the traveller due to privacy considerations. It is up to the traveller to contact their family directly.  

Before travelling outside Canada, take the following steps:

• Sign up for the free Registration of Canadians abroad service, which allows us to contact you in case of an emergency at your destination, and to contact family members on your behalf.
• Leave a detailed travel itinerary and contact details with family or friends in Canada.
• Provide family or friends with the contact information for the 24/7 Emergency Watch and Response Centre. 
• Carry contact information for the Canadian government offices abroad in the countries you plan to visit.

Consult our information for what to do if you think a Canadian has gone missing abroad.

Victims of violent crime

During the 2023 to 2024 fiscal year, a total of 297 Canadians reported that they were victim of a crime abroad, an increase of 18.8% from the previous year. The types of crime included in these cases were assault (physical or sexual), homicide, and kidnapping. Mexico remained the top country where Canadians required services as victims of a crime.

What you should know: If you're a victim of violent crime while travelling abroad, Canadian officials can:

• provide you with contact information for local police and medical services
• help you find support to manage the emotional, medical, and legal consequences of a crime
• provide information on how you can apply for emergency financial assistance through the Department of Justice Victims Fund.

Child-related assistance

During the 2023 to 2024 fiscal year,  Canadian officials worked on 642 cases related to children abroad, such as child abduction, child custody, child welfare and child desertion cases.

The United States continues to be the country where Canadians report the most child-related cases. There was a notable increase in the number of cases in Pakistan, while in Mexico, there was a significant decrease from the previous fiscal year.

What you should know: Canadian officials work closely with authorities in other countries to advocate for the safety and well-being of Canadian children outside Canada.

• If you think your child is in danger of being abducted and taken out of Canada, read our guide for affected parents in international child abduction cases.  
• If your child was abducted abroad or is being kept from returning to Canada, contact the Emergency Watch and Response Centre in Ottawa for consular assistance.
• It is a crime to force anyone to marry, and it is also a crime to take anyone under the age of 16 out of Canada for the purpose of marriage. Consult our resources and see how we can help if you or someone you know might be forced into marriage abroad.
• It is also illegal to bring or send a person under 18 years of age outside of Canada for them to undergo conversion therapy in another country. Consult our resources if you or someone you know might be subjected to conversion therapy abroad.

Consular emergency response

Crises and emergencies, such as political upheaval, conflict and natural disasters, can happen at any time and anywhere, and may impact Canadians, permanent residents, and their immediate family members abroad. These situations can at times require an exceptional response from the Government of Canada. Consular emergency response during the 2023-2024 fiscal year included:

• ensuring that the public was kept informed on what the government was doing to protect the safety and security of affected Canadians. 
• providing on-the-ground assistance to affected Canadians, such as assisting with travel documentation and emergency financial assistance loans.
• deploying more than 69 Standing Rapid Deployment Team (SRDT) members to assist with multiple emergencies.
• supporting assisted departures for more than 3,800 Canadian citizens, permanent residents of Canada, and their immediate families from various affected regions.

Global Affairs Canada (GAC) provided assistance to thousands of Canadians affected by crises around the world in 2023 to 2024, including:

• the conflict in Sudan – April 15, 2023 – May 15, 2023*
• In the 2023 to 2024 fiscal year, GAC responded to more than 4,700 enquiries and provided support in 50 complex consular cases in Sudan.
• A number of countries organized military flights out of an air base north of the city, each carrying passengers of various nationalities.
• GAC worked with the Royal Canadian Air Force to facilitate 6 evacuation flights and assisted the departures of 176 Canadians and permanent residents of Canada as well as 359 foreign nationals.
• Over a dozen countries including Australia, France and the UK assisted 286 Canadians, permanent residents of Canada and their immediate family members in departing the country.
• the crisis in Israel – October 7, 2023 – ongoing*
• During the first month of the crisis, we assisted the departure of 1,627 Canadians, permanent residents of Canada and their immediate family members on 19 assisted departure flights.
• the crisis in West Bank – October 7, 2023 – ongoing*
• We facilitated the departure of 70 Canadians, permanent residents of Canada, and their immediate family members from the West Bank via Jordan.
• the crisis in the Gaza Strip – October 7, 2023 – ongoing*
• Using land border crossings via Rafah, we were able to assist the departures of approximately 900 Canadians, permanent residents of Canada and their immediate family members in the 2023 to 2024 fiscal year.
• the crisis in Haiti – March 2, 2024 – April 30, 2024*
• GAC's emergency response began on March 3, 2024, and was ongoing at the end of the fiscal year.
• Between March 26 and March 31, 2024, we launched an assisted departure operation with 27 helicopter flights from Haiti to the Dominican Republic, resulting in the departure of 153 Canadian citizens.
• In March 2024, GAC's 24/7 Emergency Watch and Response Centre (EWRC) responded to more than 1,305 enquiries related to the crisis.
• To provide additional support to Canadians during the crisis, there were 5 deployments of SRDT members to Haiti in March.

*Timeframe indicates duration of GAC's consular emergency response

Communicating safe travel advice to Canadians

In 2023 to 2024, the department continued to work with other government departments and agencies to ensure that Canadians received timely, accurate and clear guidance on government travel advice and information on Travel.gc.ca. These departments and agencies include the Public Health Agency of Canada, the Canada Borders Service Agency, Immigration, Refugees and Citizenship Canada, Passport Canada, and Transport Canada.

Communications included the following:

• Maintenance of and more than 700 updates to Travel.gc.ca, like updates to the Safe Travel Planner and new advice for different types of travellers webpages.
• The website received 28,689,181 visits over the fiscal year.
• More than 4,000 updates to the destination-specific travel advice and advisories .
• There were 15 million visits to these pages, with the top 5 being the United States, Mexico, Cuba, Dominican Republic and Egypt.
• Social media posts amplifying updates to the destination-specific advice, proactively sharing safe travel advice from Travel.gc.ca, and sharing information during a crisis.
• Facebook: 1,641 posts
• X (formerly Twitter): 1,559 posts
• Instagram: 32 posts
• LinkedIn: 76 posts

Text version - October 24, 2023

Yesterday, we concluded our assisted departure flight operations, which helped more than 1600 Canadians and foreign nationals leave #Israel. Those who still need emergency consular assistance can continue to reach us 24/7: https://ow.ly/vReI50Q08Ek

Text version - January 29, 2024

Travelling outside Canada with your family this #winter? Be sure to consult our information and advice to help you #travel safely with children: https://ow.ly/Bn5r50QvBf3

Text version - March 16, 2024

On March 16 a volcanic eruption occurred on the Reykjanes Peninsula in southwest #Iceland. The surrounding area has been evacuated, including #Grindavík and the Blue Lagoon. Avoid the area and monitor the latest updates: https://ow.ly/QIg850QV472

The department continued to encourage Canadians to follow social media accounts to stay informed about safe travel. There was a net increase of 48,032 new followers across dedicated Travel.gc.ca accounts in 2023 to 2024.

• Facebook: Travel advice from the Government of Canada
• X: @TravelGoC
• LinkedIn: Global Affairs Canada
• Instagram: @global.affairs.canada

In addition, the department completed several proactive distribution activities to reach Canadians and increase awareness of the government's safe travel advice, including:

• running 3 advertising campaigns on several platforms, including Tinder, the Weather Network, Spotify and YouTube.
• engaging with Canadians in-person by participating in events across Canada, with a total reach of more than 12,000 visitors to the Safe Travel kiosk.
• engaging with 28 post-secondary institutions across Canada to provide information and advice for Canadian students planning to study or work abroad.
• connecting with more than 1200 representatives of the Canadian travel industry through webinars and industry events.
• distributing more than 17,000 safe travel publications and materials to Canadians.